Mechanism for measuring beneficiary satisfaction (trainers-trainees) in the e-training model.
Since its establishment, the center has been keen to place the quality of face-to-face training as one of its first goals, and to set standards and indicators for this, including developing a questionnaire that measures beneficiary satisfaction. With the aim of improving and developing the educational and training process in person and online.
Steps for preparing the questionnaire:
- Define the objectives required from the questionnaire work and set indicators that achieve the objectives, then determine the data and information required to be collected.
- Convert the objectives into a set of closed and open questions and inquiries
- Test the questionnaire questions on a limited group of specific individuals to give their opinion, and in light of the feedback we obtain, we modify the questions in a way that gives good returns.
- Design and write the questionnaire in its final form.
- Send the questionnaire to the beneficiaries (trainer-trainee) to fill it out.
- Study the answers we obtain from the beneficiaries.
- Statistical analysis of the data collected with the aim of extrapolating reality.
- Comparing the results with the required indicators and standards to determine the extent to which the desired objectives have been achieved.
How to benefit from the results of the questionnaire:
- Using the results in developing and improving training plans.
- Upgrading the training and educational process.
- Raising efficiency and quality of performance in line with quality standards and beneficiary satisfaction.
- Solving problems and overcoming difficulties facing beneficiaries.
- Beneficiary Satisfaction Questionnaire (Trainers) Click Here
- Beneficiary Satisfaction Questionnaire (Trainers)Click Here