Advance Secretarial, PA,s & Office Administration skills

• Understand the knowledge, skills, and attitudes necessary for using modern scientific methods in the field of secretarial and office management development.
• Gain knowledge of the basic concepts of modern secretarial work.
• Understand the relationship between the secretary or office manager and the organization.
• Learn the scientific and practical qualities required of a successful secretary or office manager.
• Master both electronic and manual archiving techniques professionally.
• Become familiar with the latest information technology in the field of e-secretarial work.

Course Content:

Day 1:

• What is a Secretary?
• The Scientific Approach to Secretarial Work
• Personal Qualities Required for a Secretary
• Detailed Processes in Secretarial Work
• Types of Secretarial Work

Day 2:

• Functions of a Secretary
• Processing Telephone Communications
• Travel Arrangements and Booking
• Addressing Incoming Mail
• Organizing Meetings
• Planning for the Secretariat
• Solving Secretarial Problems (Group Discussion)
• Time Management for Secretaries

Day 3:

• Introduction to Manual and Electronic Archiving
• Differences Between Electronic and Manual Archiving
• Advantages and Disadvantages of Electronic vs. Manual Archiving
• Differences Between Conservation, Classification, Indexing, and Archiving
• Playing the Role of Secretary to the Director (Group Discussion)
• Relationship Between Secretarial Work and Administration
• Developing the Performance of Secretarial Work, Practically and Theoretically
• Challenges Facing Secretarial Work

Methodology:

The course focuses on Customer Care by using participatory approaches as much as possible. A variety of methodologies will be employed, including presentations, discussions, group work, video discussions, Q&A sessions, practical sessions (hands-on practice), and simulations.

Who Should Attend?

• Customer Services Department
• Senior & Junior Sales
• Call Center Agents
• Senior & Junior Marketers

Duration:

3 Days