Business Writing Skills for Administrative Professionals

Introduction

The role of administrators is continually evolving, with a significant emphasis on producing correspondence and documents. This program equips delegates with the skills to:

• Compose grammatically correct documents
• Plan and prepare effectively
• Produce professional minutes and reports
• Write persuasive communications

Through interactive discussions and practical activities, delegates will enhance their ability to prepare professional and effective documents, thereby increasing their profile within their organization.

Learning Objectives

Participants attending the program will:

• Improve their basic English language skills
• Efficiently plan and prepare documents
• Produce effective minutes and reports
• Avoid common pitfalls in written communication
• Create persuasive communications to achieve better results in the workplace

Target Audience

• Administrative and support staff seeking to create professional and effective written work
• Individuals aiming to communicate in a modern, efficient, yet professional manner
• Those looking to enhance their role within their organization

Training Methodology

The program will be interactive and practical, featuring group and pair work, individual exercises, and discussions on business writing issues. Each day will conclude with time for delegates to develop an action plan for their continued development.

Programmed Content

Day 1: Introduction

• The Importance of Written Communications
• Barriers to Effective Communication
• English Grammar
• Proofreading Skills
• Common Mistakes

Day 2: Professional Written Communications

• Planning and Preparation
• Structuring Your Work
• Guidelines for Composing Written Communications
• Avoiding Clichés
• Tone and Style
• Layout and Presentation

Day 3: Writing Minutes

• Improving Your Note-Taking System
• Preparation Techniques
• Summarizing Information
• What to Record
• Enhancing Your Relationship with the Chair for Effective Minute Writing

Day 4: Report Writing

• Setting Objectives
• Organizing Information
• Writing the Report
• Style and Presentation

Day 5: Persuasive Communications

• Understanding Your Audience
• Choosing the Right Words
• Effective Phrases
• Avoiding Biased, Sexist, and Damaging Language
• Delivering Bad News